SHIPPING POLICY

Order Processing

Your order(s) will be packed and shipped out within 1-2 business days.

Accurate Address Information

You are solely responsible for providing complete and accurate shipping and billing information at the time of purchase.

All orders will be shipped to the address listed on the confirmation page. If the shipping or billing information is incorrect, contact us immediately to avoid issues or delays.

Tracking an Order

The tracking details will be sent to your registered email once we have arranged shipping your order.

Estimated Delivery

The estimated delivery time will be between 5-18 days depending on your global location.

Delivery Arrival

A signature is required at the time of delivery for all orders unless you make separate arrangements with the carrier. All other orders are at the discretion of the delivery driver and whether they feel comfortable leaving a package without a signature. Delivery placement at the shipping address will vary, although most deliveries are left at the mailbox, front door, or front office if delivered to a building complex.

Messi Fragrances does not accept any responsibility for any stolen packages if a “leave at” location arrangement has been made with the delivery driver or agent.

Damaged Packages

Any damages must be reported to us within 3 days of receipt. Please do not discard any packaging or product until all shipping issues have been resolved.

Lost Packages

If you suspect your package is lost or stolen, please contact us so we can work to resolve the issue.  Also, just to be sure, please double-check the surrounding area where it could have potentially been delivered and with your neighbours.

Import Duties, Fees & Taxes

All orders shipped to a destination subject to the import duties, fees, and taxes of the destination country if applicable.

Although Duties and Taxes are captures at checkout, It is your responsibility to obtain any governmental permission or documentation required for import approval, as well as to verify and pay any additional charges/fees if required by the local authorities.  

Delays in delivery may occur if a package is randomly selected by the destination country’s customs department or agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of an order into any country. We do not profit from these charges, and we work closely with brokers and carriers to try and avoid delays.

International Returns

If a package is detained or refused by a country’s customs agency for any reason, a refund for the order will be credited to your account. The cost to return the package to Messi Fragrances and any charges incurred during delivery will be deducted from the refund.

Shipping charges will not be refunded, as they are paid to the carrier and not to Messi Fragrances. The refund will be processed once the package is received by Messi Fragrances.

Have a question? Please contact us or visit our FAQ page for more information.